PF withdrawn after 5years of continuous employment still charged

I have a continuous employemnt for more than 5years as per my UAN . Hence in my current company i applied for the PD transfer from my previous organisation and the same was approved and submitted to EPFO portal in Nov-2016.Later the PF website went down and i couldn't check my transfer status. In the mean time i resigned from my current organisation and applied for PF withdrawal. I expected as both the PF accounts (previous and current) would now be under one roof . But to my horror, i received the PF money of only my current organisation and along with 10% deduction as my transfer wasnt processed. On checking with PF department's grievance team, they said that i should file a tax return under 24AS, as they cant revert it . Can i get any help on this . My previous company's PF wasnt transferred and hence now if i only try withdrawing that, i will again be charged 10%. Is the process of going by 24AS suggested by PF department really possible and can i get someone who can assist me through this whole process with guidance. Thanks ! Dimpy